We’ll need the following items and information:
- Insurance card;
- Name, date of birth, and address of the plan member;
- Patient’s address and date of birth;
- Contact phone numbers for all parents and/or guardians.
When scheduling each appointment, our team will verify your insurance information. Our office staff will verify your eligibility prior to or at check-in for each appointment. If your insurance information changes, please notify us as soon as possible. Please bring your card to every appointment.
Because we participate with many different plans, we can’t know the provisions of each patient’s policy. We do recommend that you make every effort to understand your insurance coverage and, if necessary, to contact your carrier before receiving services, so you can verify your coverage levels (such as those for preventive care), co-pay, deductible, and co-insurance responsibilities. You are responsible for payment for any services not covered by your insurance.
We’re contractually obliged to collect, and you’re responsible to pay, your co-payment at the time of your visit. Please have your co-payment ready at check-in. If you don’t pay your co-payment at the time of service, we’ll need to add a fee (currently $10) for the cost of billing you.
Life happens, so we understand that sometimes you can’t make your appointment. Please call us at least one full business day in advance to cancel or change an appointment. If you don’t call to cancel in advance, we reserve the right to charge a No-Show Fee (currently $20) to cover the cost of the unfilled appointment slot. Multiple missed appointments, or failure to comply with other Kids Plus policies, may result in dismissal from the practice.
We’re responsible, by the terms of our contracts with health insurance companies, for billing you for any portion of assessment and treatment that your health insurance carrier does not pay and assigns as your responsibility. You are responsible for paying this portion of your bill.
Balances are due upon receipt. If you don’t make full payment (or call to set up a payment plan) by the time a second statement is generated, you will be charged a late fee. If your account maintains an open balance, it will be sent to collections. If you’re having difficulty meeting medical bills, please let us know. We’ll be happy to help you by setting up a payment plan. We encourage our patients to take advantage of this option, as we may have to dismiss from our practice patients who fail to meet their financial obligations.
If you pay by check and your check is returned for insufficient funds (NSF), you’ll be responsible for the amount of the check, plus a returned check fee of $35. If more than one check is returned in any given period, we reserve the right to require all future payment by cash or credit card to prevent those situations from recurring.
The parent or guardian who signs the patient’s paperwork is the party responsible for all charges and payments. Due to confidentiality laws, we can only bill the guarantor.
If you don’t have health insurance, we’re out-of-network for your particular insurer, or you’re receiving a non-covered service, payment at the time of the visit is required. For out-of-network plans, we’re happy to submit a claim to your carrier on your behalf. We’re also happy to work with families to create a payment plan for any non-covered services. Just ask us!