We know there’s a lot of frustration about the problems with the new patient portal. We’re frustrated too, and we can’t apologize enough. We’re working with the portal team to get updates, fixes, and accurate information. As soon as we have answers, we will post them here, and on our website. We will also communicate with everyone directly via email and/or text.
Thanks, as always, for your patience and understanding. We’re doing our very best to get back to the level of service that you expect and deserve.
If you had any more info or access, you’d be a Kids Plus Provider.
The Patient Portal is a safe, secure website that allows you to access key parts of your child’s medical records, giving you access to:
Immunization Records
Test Results
Growth Charts
Prescription History & Refills
Notes From Every Visit, including Vital Signs, Labs, Tests, Procedures, Instructions, and Follow-Up
Private Direct Messaging w/ Care Coordinators & Providers
Access the Patient Portal 24/7/365 on your phone, tablet, or computer, so you always have a Kids Plus virtual office at your fingertips.
The Patient Portal is now on Healow!
We appreciate your patience as we navigate this new system. Keep reading for instructions and tips on how to get started with Healow.
How Do I Sign Up?
If you were on the previous Patient Portal, you should have received an email from Kids Plus with a username and password for each of your children. This can be customized after your initial login.
How Do I Access Healow?
Healow can be accessed on desktop or by mobile app.
How Do I Locate My Practice?
To locate your practice, enter the Kids Plus practice code: CBJBCD
After you search the code, the practice that pops up will say “Pediatric Associates Family of Companies”. This will lead to your Kids Plus location… we promise! Just click “Show Locations” and select your practice.
Helpful Healow Resources
Having trouble with the new Patient Portal? Check out these helpful resources directly from Healow:
You can enjoy quick, easy access to important parts of your children’s medical records. You can see, print, and download this information at your convenience, without having to call the office. You can keep track of important dates, milestones, prescriptions, immunizations, and lab results, from anywhere you have internet access.
At Kids Plus, we’re committed to bringing cutting-edge access, communication, and technology to our patient and family experience. Putting your children’s medical records at your fingertips is an exciting way for us to fulfill that commitment and provide you with an unparalleled patient experience.
You can access information on Allergies, Diagnostic Tests, Growth Charts, Immunizations, Prescriptions, and Patient Notes for both well and sick visits. We’ll continue to add more access and interactive features as they become available.
There might be some features (for example, vaccine records) that are only available on the desktop version of Healow and not the app.
We share information with our patients that we feel can help them and keep them informed. Every practice is different, and we try to provide patients with key information regarding their health. For a complete list of features, ask our friendly staff.
No. Account creation and registration are free. Once you’re fully registered, you can access your children’s medical records as often as you like for free.
Absolutely. We’ve invested in a secure server and a secure web domain (denoted by the s in the https:// portion of our Patient Portal’s URL) to ensure the safety and confidentiality of your children’s medical records. Our two-step registration process, in which every Kids Plus Patient Portal account is individually verified by a Kids Plus staff member before activation, and in which every account receives its own secure password, also ensures that all access to medical records is both accurate and appropriate.
Yes. That’s one of the reasons we tie portal access to specific email addresses — so that individual parents or caregivers can each have access to the same children’s records.
Absolutely! You can print the immunization records yourself, any time you want, and submit them directly. We recommend doing a full-screen print, so the people to whom you’re submitting can see that the immunization history comes from our secure patient portal. (For many reasons, this is one of the Patient Portal’s most popular features!) Printing the records for yourself is easy, convenient — and free!
Yes! Just send us a Direct Message with your child’s name & date of birth, the name (including whether it’s brand name or generic) and dosage of medication, and the pharmacy location. Prescription refills can take up to 72 hours, so please allow enough time to complete.
Just give us a call in the office, and we can take care of that in a minute or two. That’s all!
Not at all. This is just another means of communication between you and our office. Though it will save you a trip to the office if all you need is a copy of your child’s immunization records.
Giving you access to your children’s medical information on your own time, anywhere, helps you stay informed, and helps us work together to provide the best possible care for your family.
Yes. We’re always working to add exciting new functionality. Stay tuned to our web site, our Facebook page, and our Twitter feed for more info!
Immunization Records
